Contact

The Parrotfish Team is made up of me, Katie, and my cat, Scout. Since Scout often snoozes on the job, I wear many hats, managing everything from product development and operations to sales and customer care. I strive to respond to inquiries promptly and appreciate your patience as we grow our small brand.

Changes/cancellations to orders:
If I catch your email before your order is fulfilled, I'll happily accommodate any changes or cancellations, though this isn't always guaranteed.

Please note that subscribers will receive an email several days before their next order is prepared, prompting them to review and make any necessary updates. Whether you need to pause, adjust your order frequency, or cancel your subscription, you can easily do so by logging into your account. Simply log in using the email address associated with your original subscription order.

Account issues:
Having trouble accessing your account? If logging in shows that your email isn't found, it's likely that your account hasn't been registered yet. You can register here. If you're still experiencing issues, double-check the email you used for your subscription order. If problems persist, feel free to reply to this email, and I'll be happy to assist you.For more frequently asked questions, please visit our FAQs page.