Find the most frequently asked questions below.
Find the most frequently asked questions below.
After receiving your order confirmation email, please allow 1 to 3 business days (excluding weekends and holidays) for order processing. You'll receive another notification once your order is shipped. Note: There are special occasions when the shop is on vacation, and your order will take longer than 1-3 business days to be delivered. However, you'll be notified of the OOO status on the checkout page before placing your order.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
We accept returns or refunds for unused products within 30 days of delivery. A shipping fee will be deducted from the total return. In cases of damage or inaccuracies, please email us at firstname.lastname@example.org with a photo of the damaged item for an exchange or refund, or if you're returning an item, please contact us for a return label. The refund will be processed upon return receipt.
We apologize for any inconvenience caused by a missing item in your order. Kindly contact us at email@example.com within 1 week of receiving your order. Please provide a photo of everything you received, along with images of the packaging for our assistance.
To be able to log in and manage your subscriptions, you first need to create an account with us here. Although your profile gets created with us when you purchase a product, creating an account and managing a subscription are separate. If you still have technical issues, don't hesitate to contact us at firstname.lastname@example.org for assistance.
We understand your frustration. Please note that our website hosting site calculates shipping prices separately for subscriptions and one-time purchases. Unfortunately, this is a feature we cannot change.
Parrotfish offers safe synthetic shampoo bars, making the switch to a plastic-free personal care routine effortless. Simply lather it in your hands and run through your hair—it's that easy! 'Synthetic' doesn't compromise quality or safety; it means the ingredient isn't directly harvested from nature. Unlike all-natural shampoos that may have an adjustment period, our bars, formulated with Sodium Coco Sulfate, provide a quicker adaptation. If you're interested in all-natural options, explore our Rosemary Apple Cider soap bar, rich in amino acids and vitamins for a natural pH balance, keeping your hair and skin moisturized and irritant-free.
Our Argan Shampoo Bar is perfect for normal to dry hair. This lush and moisturizing shampoo, enriched with argan oil, prevents dryness, reduces frizz, and enhances shine. For those with normal to oily hair, our Peppermint Shampoo Bar is the ideal choice. Infused with the anti-inflammatory and antiseptic properties of peppermint leaf essential oil, it helps soothe an itchy scalp and absorbs excess oil—without the use of harmful detergents.
There are two ways to use a shampoo bar: rub the bar directly on your hair, or lather it in your hands. The biggest difference is that you might feel that have to rinse more thoroughly. After you're done, store the bar on a soap saver out of direct contact with water in order to prolong its life.
Our shampoo bars are crafted with Sodium Coco Sulfate (SCS), a natural cleanser derived from coconut oil. SCS sulfate boasts a natural balance of fatty acids that your hair and scalp desire. We enhance our shampoo bars with additional natural oils to achieve your hair's optimal rich acid profile. It's crucial to note that SCS is not the same as Sodium Lauryl Sulfate (SLS), which is commonly found in floor cleaners, detergents, and many commercial shampoos due to its efficacy in stripping oils; our SCS formulation is gentle and respects your hair's natural oils.
Yes! Our shampoo bars are suitable for daily use and are safe for chemically treated hair. While some people with colored hair are advised to avoid sulfates, it's essential to note that not all sulfates are created equal. Sulfates, when balanced, play a crucial role in removing dirt and dead skin cells while producing a luxurious, sudsy lather.
Make sure your soap dish or shower caddy has drainage, so your bar isn't sitting in a pool of water. There should be enough space for air to circulate at the bottom of your bar. If you let it sit in water for too long, it will become soft and minimize the life of your bar.
Yes! Parrotfish bars are made in North Carolina.
Our products do not claim to cure or prevent any disease or medical problem and do not intend to substitute for medical advice. Please consult your health care provider if you have any questions regarding a health condition.
A shower steamer is like a bath bomb for your shower! The steamer will release aroma as it disolves and help awaken your senses and infuse your shower with a spa-like experience.
Each steamer will last the length of one shower. Take a steamer into the shower with you in a location that will receive sprinkles from your shower head. Avoid placing it in the direct water stream, as it will dissolve quickly. Theey are not designed to go in your bath or directly on the skin.
Although your steamers will not expire, the scent can dissipate over time if not kept in an airtight container. If kept in our paper tubes, the fragrance will be optimal for up to 4 months, and if kept in an airtight container, it can last up to a year.
Yes! Our shower steamers are perfectly safe for your drain. Unlike bath bombs, shower steamers do not contain an overabundance of oil. Oil can be bad for your drain because they solidify as they cool, hardening in the curves or elbows of pipes as it dries. On the contrary, baking soda – a main ingredient in our shower steamers – is beneficial to your drain.
No, shower steamers have a higher concentration of essential oils, which may potentially cause skin irritation, especially for those with sensitive skin. Unlike bath bombs that can include moisturizing oils like coconut oil and almond oil, shower steamers lack these beneficial ingredients for the skin. Furthermore, their formulation is tailored for gradual dissolution in the shower, and if used in a bath, they dissolve too rapidly.
The containers are made of 100% virgin pulp paper and are reusable, recyclable and biodegradable.
Parrotfish use boxes that are 95% post-consumer and 5% post-industrial content and are fully recyclable and biodegradable. The tissue paper is printed with soy-based ink, and the tissue is completely acid-free and FSC Certified.
For a reduced carbon footprint, our products are shipped with USPS, using existing postal routes. On average, this will have a smaller carbon footprint than driving to the store.
Shipping charges for your order will be calculated and displayed at checkout. Free U.S. shipping is provided for orders over $45.
We offer international shipping; however, because we are a small business without warehouses overseas, international shipping tends to be more expensive.
Free local delivery is available in New Bern, NC.
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