FAQ

What is natural shampoo?
Although many customers have no adjustment period at all, others may feel their hair is extra greasy or heavy. This is because commercial shampoos strip away your natural protective oils. When you switch to a naturally cleansing bar, your scalp needs time to re-balance it’s oil production. The length of time varies for each individual.

 
How do I use a shampoo bar?
There are two ways to use a shampoo bar: rub the bar directly on your hair, or lather it in your hands. The biggest difference is that you might feel that have to rinse more thoroughly. After you're done, store the bar on a soap saver out of direct contact with water in order to prolong its life. 

 
How is Parrotfish packaged?
Parrotfish uses EcoEnclose boxes and Noissue tissue paper as cushioning. The boxes are 95% post-consumer and 5% post-industrial content as well as being fully recyclable and biodegradable. The tissue paper is printed with soy-based ink and the tissue is completely acid free and FSC Certified.

 
Where do you source your products?
Artisans across the country hand craft each of these items. Each artisan has their own standards they set for their product, so you may see some are vegan, while others are not.

 
Can I return an item? 

Due to the nature of the product, we do not accept returns or refunds. However, we do replace items if they are damaged during shipping. If you need to exchange it for the same item, email us at hello@shopparrotfish.com along with a photo of your damaged item. We will be happy to send you a new one!

 

Are your products medical grade? 

Our products do not claim to cure or prevent any disease or medical problem and do not intend to substitute for medical advice. Please consult your health care provider if you have any questions regarding a health condition.